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Inclusive Care & Access Network

ICAN Support Program

Bridging funding gaps so essential care never stops.

Download ICAN Intake Form

– Program Overview –

What is the ICAN Support Program?

The ICAN Support Program is a short-term assistance initiative designed to support individuals who are navigating temporary funding limitations, transitions within the NDIS, or urgent support needs. ICAN is needs-based, time-limited, and non-contractual, and operates under strict eligibility and governance controls.

While the NDIS provides long-term funding for approved disability supports, some participants may face periods where essential care is at risk due to delays, exhausted funding, or changes in circumstances. ICAN operates alongside the NDIS to provide temporary, ethical support during these moments without undermining participant choice, control, or NDIS pricing integrity.

The program is designed to offer reassurance, stability, and clarity. All ICAN requests are assessed individually and delivered under strict governance controls, with clear entry and exit pathways. Participation in ICAN is discretionary and does not replace funded supports or guarantee ongoing services.

Reduced-Rate Supports

For participants with low or exhausted Core funding who require short-term assistance while planning or evidencing future supports.

  • 7–12% reduction from the NDIS Price Guide
  • Short-term supports only
  • No lock-in service agreements

Interim Supports

Support for individuals awaiting an NDIS access decision or between plans.

  • Privately funded interim assistance
  • Up to 12% reduced private-fee rate
  • Time-limited support

Respite & STA-Related Relief

Designed to relieve carer burnout and prevent placement breakdowns.

  • Free accommodation and meals
  • Support hours billed to Core Supports only

Urgent Change of Circumstances

For participants facing immediate risk and lacking funded support coordination.

  • Free short-term support coordination
  • Evidence collation and escalation support

Interim Accommodation Assistance

Temporary accommodation support while awaiting SIL or SDA funding decisions.

  • Short-term housing or rental assistance
  • Clear exit planning
  • No tenancy rights created

Important Information

The ICAN Support Program is not a permanent discount program, a guaranteed entitlement, or a replacement for funded NDIS supports. All assistance is time-limited and subject to assessment and availability.

ICAN Questionnaire

Phendit Disability & Home Care offers the ICAN (Inclusive Care & Access Network) Support Program, a short-term, discretionary assistance program for participants experiencing funding gaps, waiting for plan approvals, or requiring urgent supports. ICAN is time-limited, participant-focused, and fully compliant with NDIS Practice Standards.

We adhere to strict governance controls. All ICAN supports are documented, transparent, and operate alongside standard NDIS safeguarding policies to ensure quality and safety are never compromised.

Access is strictly needs-based. Participants or their nominees can contact our team to request an eligibility assessment based on their current funding status and immediate risks.

Every ICAN arrangement is documented with a clear agreement outlining the temporary nature of the support, the specific concessions offered, and the planned exit pathway to standard funding.